Politique d'expédition

Shipping, Import Taxes, and Duty Fees

The company Hanout Boutique is based in Marrakech, Morocco, and all orders are shipped directly from its warehouse in Marrakech using express shipping services.

All shipments destined outside of Morocco are entitled to import taxes and duty fees. International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. HANOUT BOUTIQUE has no control over this and can not be held as responsible for any of these fees or taxes, and is not responsible for any actions taken by customs on your package during delivery. In accordance with Moroccan export regulations, HANOUT BOUTIQUE is required to declare the exact value of all items. For more information on taxes, duties and customs regulations please contact your local customs office directly.

If the receiver refuses to pay taxes + duties or refuses the delivery for any other reason, the item(s) will be returned to our warehouse in Morocco and the order will be refunded only once the item is returned back, excluding return shipping fee, original shipping fee, and a 50€ handling and restocking fee will be deducted from the amount of the order.

Shipping policy:

Hanout Boutique provides only Express Shipping for a fixed price of 30 Euros for European countries, and 40 Euros for the rest of the world. The arrival time is between 3 to 7 days plus 2 days maximum for product handling.

Please note that Saturdays, Sundays, and Holidays are not included in shipping time.

Please note that these are estimated delivery times only. Therefore, Hanout Boutique is not guaranteeing delivery dates.

Once your order is ready to ship you will receive a tracking number via email. You can use this tracking number to see where your package is located.

Please note that the customer is responsible for paying customs duties, and/or vat. Once the package leaves Morocco, we have no control over how much these charges will be. If a package is refused and we are charged for returned shipping and/or duties, that amount will be deducted from the original order before a refund is credited.

We are not responsible for any misplaced or stolen packages. if the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped – we are not held responsible if your package has been misplaced. stolen / lost packages are nonrefundable. certain misunderstandings may apply but evidence must be recorded, please contact info@hanoutboutique.com and we will try our best to assist you with this matter.

If you have any questions, don’t hesitate to reach out to us via Email :