Shipping & Returns
We aim for your complete satisfaction with your purchase. If, for any reason, you are not entirely happy with your product, we offer options for repair or replacement, subject to the terms outlined below. This policy is applicable to products purchased from hanoutboutique.com.
Eligibility for Returns
We provide a 30-day return policy, meaning you have 30 days from the date of receipt to request a return for repair or replacement.
To be eligible, the item must meet the following criteria:
- It must be in the same condition as when received, unworn or unused, with all original tags, and in its original packaging.
- A proof of purchase, such as a receipt, is required.
Please note that customers are responsible for the shipping costs associated with returning an item for repair or replacement unless the item is defective, damaged, or an incorrect item was received.
To initiate a return, kindly contact us at hanoutatelier@gmail.com, and we will provide you with our return address. Items sent back to us without prior authorization will not be accepted.
Damages and Issues
Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or if you received the wrong item, kindly contact us without delay so that we can address the issue promptly and make it right.
Non-Refundable Items
Please be aware that certain items cannot be refunded, including:
- Custom-made products tailored to customer measurements. These items can be modified, but are not eligible for refunds. Customers requesting modifications are responsible for all shipping costs, including sending the item back to us and return shipping.
- Products purchased during promotional sales.
If you have any questions regarding these non-refundable items, please feel free to contact us at hanoutatelier@gmail.com.
Order Cancellations for Made-to-Order Items
Since all our products are made to order, cancellations are not permitted once the order is placed. Each product is carefully crafted according to your specifications, and production begins promptly after your purchase.
Exchanges
The most efficient way to obtain the item you desire is to request a return for the unwanted item, provided it meets the return conditions. Once the return is approved, you will receive an account credit to make a separate purchase for the new item.
International Duties & Taxes
All international orders shipped outside Morocco may be subject to import duties, customs fees, and local taxes imposed by the destination country.
Please note that international shipping costs do not include these charges. Any duties, taxes, or customs fees incurred upon arrival are the sole responsibility of the recipient. Hanout Boutique has no control over these charges and cannot be held responsible for any fees imposed by customs authorities or for any actions taken by customs during the delivery process.
In accordance with Moroccan export regulations, Hanout Boutique is required to declare the accurate value of all items shipped internationally. For information regarding applicable duties, taxes, and import regulations, we recommend contacting your local customs office before placing your order.
If a recipient refuses to pay the applicable duties or taxes, or refuses delivery for any other reason, the order will be returned to Hanout Boutique in Morocco. Once the returned items have been received, the order will be refunded, excluding the original shipping costs, return shipping costs, and a €50 handling and restocking fee.
Please note that import duties and taxes paid to customs authorities are non-refundable by Hanout Boutique. Depending on the regulations of your destination country, you may be able to request a refund directly from your local customs office.
