Shipping & Returns
Shipping & Returns
We aim for your complete satisfaction with your purchase. If, for any reason, you are not entirely happy with your product, we offer options for repair or replacement, subject to the terms outlined below. This policy is applicable to products purchased from hanoutboutique.com.
Eligibility for Returns
We provide a 30-day return policy, meaning you have 30 days from the date of receipt to request a return for repair or replacement.
To be eligible, the item must meet the following criteria:
- It must be in the same condition as when received, unworn or unused, with all original tags, and in its original packaging.
- A proof of purchase, such as a receipt, is required.
Please note that customers are responsible for the shipping costs associated with returning an item for repair or replacement unless the item is defective, damaged, or an incorrect item was received.
To initiate a return, kindly contact us at support@hanoutboutique.com, and we will provide you with our return address. Items sent back to us without prior authorization will not be accepted.
Damages and Issues
Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or if you received the wrong item, kindly contact us without delay so that we can address the issue promptly and make it right.
Non-Refundable Items
Please be aware that certain items cannot be refunded, including:
- Custom-made products tailored to customer measurements. These items can be modified, but are not eligible for refunds. Customers requesting modifications are responsible for all shipping costs, including sending the item back to us and return shipping.
- Products purchased during promotional sales.
If you have any questions regarding these non-refundable items, please feel free to contact us at support@hanoutboutique.com.
Order Cancellations for Made-to-Order Items
Since all our products are made to order, cancellations are not permitted once the order is placed. Each product is carefully crafted according to your specifications, and production begins promptly after your purchase.
Exchanges
The most efficient way to obtain the item you desire is to request a return for the unwanted item, provided it meets the return conditions. Once the return is approved, you will receive an account credit to make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
In compliance with European Union regulations, you have the right to cancel or return your order within 14 days, without providing a justification, if the merchandise is being shipped into the European Union.
The same return conditions apply: the item must be unworn or unused, with all tags, in its original packaging, and accompanied by the receipt or proof of purchase.
Note: The 14-day cooling-off period does not apply to custom-made products tailored to individual specifications.
Shipping, Import Taxes, and Duty Fees
Hanout Boutique is headquartered in Marrakech, Morocco, and all orders are shipped directly from our warehouse in Marrakech using express shipping services.
All shipments destined outside of Morocco may incur import taxes and duty fees. These international delivery costs do not encompass any taxes or duties, which may be imposed by customs in the destination country. Any duties or taxes accrued are the responsibility of the recipient. Hanout Boutique bears no responsibility for these fees or taxes, and we cannot be held accountable for actions taken by customs during the delivery process. In accordance with Moroccan export regulations, we are obligated to declare the precise value of all items. For detailed information on taxes, duties, and customs regulations, please directly contact your local customs office.
Should the recipient refuse to pay taxes and duties or decline delivery for any other reason, the item(s) will be returned to our warehouse in Morocco. Once the item is received back, a handling and restocking fee of 50€, along with the original and return shipping costs, will be deducted from the total account credit issued.