Alexia’s Balloon Dress Denim

Shipping Costs:

• Free Express Shipping (DHL) over $600
• Global Express Delivery: €40

Delivery Times:

• Handling: Up to 2 business days for order preparation.
• Shipping: 3 to 7 business days via Express Shipping.
• Please Note: Saturdays, Sundays, and public holidays are not included. Delivery times are estimates and are not guaranteed.

Order Tracking:

• A tracking number will be sent to your email as soon as your order has shipped.

Taxes & Customs Duties (for shipments outside of Morocco):

• Your Responsibility: As the recipient, you are responsible for all import duties, customs fees, and VAT applied by your destination country.
• Not Included: These fees are not included in the shipping cost.
• Declaration: We are required by Moroccan export regulations to declare the exact value of all items.
• Information: For more details, please contact your local customs office directly.

Contact Us:

• For any questions, please reach out to us at: info@hanoutboutique.com.

• 30-Day Returns: You have 30 days after delivery to request a return.
• Start a Return: Email info@hanoutboutique.com first for approval and a return label. Do not send items back without contacting us.
• Condition: Items must be new, unworn, with original tags and packaging.
• Final Sale Items: Sale items, gift cards, and custom orders cannot be returned.
• Damaged or Wrong Item? Contact us immediately upon arrival.
• Exchanges: For the fastest service, return the original item and place a new order.
• Refunds: Processed to your original payment method within 10 business days after we receive and inspect your return.
• EU Customers: You have a 14-day right to cancel for any reason.